Post Office Woes
Dec. 24th, 2010 01:20 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
wwcitizenHere's hoping that this post backfires in a positive way! Given positive outcomes in other holiday goings-on, this issue might be resolved today! Here's hoping!
On Dec. 13, I sent out a package priority mail with the USPS (with a 2-3 day turnaround), who we always use for any of our packages - domestically or internationally. Usually, their delivery windows are the best for the price point. In contrast, FexEx, DHL, and UPS are terrible. The package was destined for Brooklyn. Another package I sent out on the same day got to NC within 3 business days. I fully expected the same with the package to Brooklyn because, after all, it's basically just over a couple of bridges.
Using Track & Confirm, the last update status after "Sorting Complete, December 17, 2010, 10:29 am, BROOKLYN, NY 11217" was, "Delivery status not updated as of December 18, 2010, 12:39 am".
I was shocked! I'd never seen any update like that on the USPS tracking site. I contacted customer service on Monday, Dec. 20, after 9AM. Even they said they'd never seen anything like this either! Let me reiterate: The USPS Customer Service said they'd never seen an update like that either!
A little later our local NJ PO contacted me about the package. I'd been trying to call the Brooklyn PO all day and got a constant busy signal. Our local PO had no further information and was also having trouble getting through to Brooklyn. Although I fully expected to hear on the news, "The Brooklyn Post Office at zip code 11217 was blown up today in a terrorist plot initiated by postal workers who were denied their pensions...", I kept trying to get through to the Brooklyn PO.
On Tuesday, Dec. 21, I got through to the Brooklyn PO after lunch! The guy I spoke with was fully 1) trying to get me off the phone, 2) did not want to help me, 3) couldn't have cared less about my problem, 4) came up with all sorts of excuses about why the package hadn't been delivered, and 5) took about a full 10 minutes to locate a pencil to take down my information. He still hasn't called me back and now my friend, for whom the package was intended has gone over - on Christmas Eve - to hopefully retrieve the package. He just called and the post office in Brooklyn couldn't locate the package.
This whole thing is soooo frustrating!! Most likely, the package was lost and no one wants to claim responsibility. Other stuff has made it to Queens and Brooklyn (other POs), but not this one little package.
Here's what's in the package along with a card:
We had missed their tree-trimming party, the first one we would have ever been to, because Matt was pretty sick with a cold. We were both so very sad to miss it. I had made these ornaments especially to give them for their tree. They are inscribed on the back of each ornament for 2010. UGH!
Well, here's hoping that at some point during the year, someone finds the package and actually delivers it to them. I've heard about packages that are lost around the holidays might not turn up for years. Years. So, here's hoping that someone finds it soon! This is really the only sad thing that's happened for us around the holidays this year, and I hope it stays that way!
On Dec. 13, I sent out a package priority mail with the USPS (with a 2-3 day turnaround), who we always use for any of our packages - domestically or internationally. Usually, their delivery windows are the best for the price point. In contrast, FexEx, DHL, and UPS are terrible. The package was destined for Brooklyn. Another package I sent out on the same day got to NC within 3 business days. I fully expected the same with the package to Brooklyn because, after all, it's basically just over a couple of bridges.
Using Track & Confirm, the last update status after "Sorting Complete, December 17, 2010, 10:29 am, BROOKLYN, NY 11217" was, "Delivery status not updated as of December 18, 2010, 12:39 am".
I was shocked! I'd never seen any update like that on the USPS tracking site. I contacted customer service on Monday, Dec. 20, after 9AM. Even they said they'd never seen anything like this either! Let me reiterate: The USPS Customer Service said they'd never seen an update like that either!
A little later our local NJ PO contacted me about the package. I'd been trying to call the Brooklyn PO all day and got a constant busy signal. Our local PO had no further information and was also having trouble getting through to Brooklyn. Although I fully expected to hear on the news, "The Brooklyn Post Office at zip code 11217 was blown up today in a terrorist plot initiated by postal workers who were denied their pensions...", I kept trying to get through to the Brooklyn PO.
On Tuesday, Dec. 21, I got through to the Brooklyn PO after lunch! The guy I spoke with was fully 1) trying to get me off the phone, 2) did not want to help me, 3) couldn't have cared less about my problem, 4) came up with all sorts of excuses about why the package hadn't been delivered, and 5) took about a full 10 minutes to locate a pencil to take down my information. He still hasn't called me back and now my friend, for whom the package was intended has gone over - on Christmas Eve - to hopefully retrieve the package. He just called and the post office in Brooklyn couldn't locate the package.
This whole thing is soooo frustrating!! Most likely, the package was lost and no one wants to claim responsibility. Other stuff has made it to Queens and Brooklyn (other POs), but not this one little package.
Here's what's in the package along with a card:
We had missed their tree-trimming party, the first one we would have ever been to, because Matt was pretty sick with a cold. We were both so very sad to miss it. I had made these ornaments especially to give them for their tree. They are inscribed on the back of each ornament for 2010. UGH!
Well, here's hoping that at some point during the year, someone finds the package and actually delivers it to them. I've heard about packages that are lost around the holidays might not turn up for years. Years. So, here's hoping that someone finds it soon! This is really the only sad thing that's happened for us around the holidays this year, and I hope it stays that way!
