Suitcase Damages
Mar. 18th, 2009 12:10 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
wwcitizenWhen we arrived in San Francisco last week, my largest suitcase (which, though probably 2 years old, had been used only once before on our trip to Germany last fall) was looking pretty bad to put it mildly. At the hotel, I had to pull out and throw away some plastic casing. By the time we got back to Newark, it was literally falling apart and collapsing into itself. The wheels had also been shoved almost all the way into the casing from SFO to EWR.
I took the suitcase to the Continental Baggage Care desk. Continental had charged us $30 apiece round trip for handling our luggage - for that, they should be able to handle it with better care. Plus, if a bag is already a little weak, it would seem like the handlers would want to be a little more careful with it. So, I rightfully complained about the bag - why should I have to replace the bag on my own - after only two trips with it? Continental replaced the bag fully with another one whose price tags showed it costs about $240 brand new. Oh, and my new one is sleek, black, and designer - Pierre Cardin. Ooh la la!
I imagine they have a huge stash of luggage in the back that they all got on discount or closeout somewhere along the way. That way, they can offer people an equivalent solution and not have to spend the full amount for replacing luggage. Thing is, Matt's suitcase of the same size and to the same destinations didn't suffer as mine did. I had to switch out the contents from my old suitcase to the new one. I was still pulling plastic casing out of the old one during the process. Good riddance!! Don't forget that if your bags are damaged at the end or middle of a trip, you should complain to the airline; they need to know when their handlers aren't providing good service.
I took the suitcase to the Continental Baggage Care desk. Continental had charged us $30 apiece round trip for handling our luggage - for that, they should be able to handle it with better care. Plus, if a bag is already a little weak, it would seem like the handlers would want to be a little more careful with it. So, I rightfully complained about the bag - why should I have to replace the bag on my own - after only two trips with it? Continental replaced the bag fully with another one whose price tags showed it costs about $240 brand new. Oh, and my new one is sleek, black, and designer - Pierre Cardin. Ooh la la!
I imagine they have a huge stash of luggage in the back that they all got on discount or closeout somewhere along the way. That way, they can offer people an equivalent solution and not have to spend the full amount for replacing luggage. Thing is, Matt's suitcase of the same size and to the same destinations didn't suffer as mine did. I had to switch out the contents from my old suitcase to the new one. I was still pulling plastic casing out of the old one during the process. Good riddance!! Don't forget that if your bags are damaged at the end or middle of a trip, you should complain to the airline; they need to know when their handlers aren't providing good service.
