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OK, so yesterday was the first day back from Memorial Day. OK, so my GP has Tuesdays off and comes in on Wednesdays at 3PM. OK, so, I called my Gastro-doc yesterday to postpone/cancel my colonoscopy and never heard back from that other office - all day - because they "were so swamped with calls" all day, the entire day, without a break - all day.
Can you imagine being in an office where the phone rings without a break all day? I can't! And, I noticed it DOESN'T HAPPEN at that office! I was there when they said that to a patient, and the phone hadn't rung for at least 10 minutes while I was filling out paperwork.
"Wanda will call you today or cancel your appointment and let you know." I never got a call back from any of them. The nurse at my Gastro-doc's office didn't call me back as promised, but canceled my colonoscopy. Meh.
I called today - 5(fives) times - and finally got the thing rescheduled for the end of June.
UGH! FIVE TIMES? REALLY?
I called my GP - YESTERDAY (Tuesday) - for a call-in prescription for my BP meds (which I hope to be off of after Hawaii - we're planning this whole "get back to the diet and lose weight before Bear Week" thing, which we can soooo do next week). I called in the afternoon to check that my GP was going to get the message. The nurse reminded me (a little rudely) that my doctor is off on Tuesdays and comes in at 3PM on Wednesdays.
I called this morning (Wednesday) once to make sure that my doctor was going to call in my prescription. The nurse said, "Yes, Mr. Lambeth, the doctor has the note on his desk to call you about the prescription," then asked for other information: I gave THEM the phone number to my pharmacy to call in a refill, my home phone, and my cell phone since we were going to be out all day running errands. I called the office at 5:01 OH NO!! TOO LATE!! Everyone goes home at 5:00 PM on the dot!
Answering service. UGH!
Called the pharmacy. UGH!
No prescription was called in. Meh
Called a different pharmacy I used to use to see if I could "re-use" a refill from a couple of years ago - nope. They didn't have my current info and my GP hadn't called them. Blech.
I called the answering service and told them that my doctor (who had a note) didn't call in my prescription as requested for the last two days - that it was an emergency, since I have no more pills and I'm leaving for Hawaii TOMORROW. They TOOK my phone number, NEVER called back, the doctor called in the prescription, I confirmed it with the pharmacy later, and I picked it up. Neither the doctor NOR the answering service cared to call me back to let me know that the prescription was filled. On TOP OF THAT, it was the wrong prescription!! The basic active ingredient at the right strength, but I have usually take a different prescription that contains Hydrochlorothiazide; the one I got from my doctor didn't have the HCT. MEH! It'll be fine for me take it... and I suppose the upside is that I won't have to pee...
But seriously. Does a patient need to commit him/herself SO much to their own health and doctor's attention? Wow.
I understand that doctors need to spend as little time as possible with each patient to make it profitable to see patients with health insurance. The health care system in this country REALLY needs an overhaul - and such an overhaul would NOT make this country or our health care system socialist.
Can you imagine being in an office where the phone rings without a break all day? I can't! And, I noticed it DOESN'T HAPPEN at that office! I was there when they said that to a patient, and the phone hadn't rung for at least 10 minutes while I was filling out paperwork.
"Wanda will call you today or cancel your appointment and let you know." I never got a call back from any of them. The nurse at my Gastro-doc's office didn't call me back as promised, but canceled my colonoscopy. Meh.
I called today - 5(fives) times - and finally got the thing rescheduled for the end of June.
UGH! FIVE TIMES? REALLY?
I called my GP - YESTERDAY (Tuesday) - for a call-in prescription for my BP meds (which I hope to be off of after Hawaii - we're planning this whole "get back to the diet and lose weight before Bear Week" thing, which we can soooo do next week). I called in the afternoon to check that my GP was going to get the message. The nurse reminded me (a little rudely) that my doctor is off on Tuesdays and comes in at 3PM on Wednesdays.
I called this morning (Wednesday) once to make sure that my doctor was going to call in my prescription. The nurse said, "Yes, Mr. Lambeth, the doctor has the note on his desk to call you about the prescription," then asked for other information: I gave THEM the phone number to my pharmacy to call in a refill, my home phone, and my cell phone since we were going to be out all day running errands. I called the office at 5:01 OH NO!! TOO LATE!! Everyone goes home at 5:00 PM on the dot!
Answering service. UGH!
Called the pharmacy. UGH!
No prescription was called in. Meh
Called a different pharmacy I used to use to see if I could "re-use" a refill from a couple of years ago - nope. They didn't have my current info and my GP hadn't called them. Blech.
I called the answering service and told them that my doctor (who had a note) didn't call in my prescription as requested for the last two days - that it was an emergency, since I have no more pills and I'm leaving for Hawaii TOMORROW. They TOOK my phone number, NEVER called back, the doctor called in the prescription, I confirmed it with the pharmacy later, and I picked it up. Neither the doctor NOR the answering service cared to call me back to let me know that the prescription was filled. On TOP OF THAT, it was the wrong prescription!! The basic active ingredient at the right strength, but I have usually take a different prescription that contains Hydrochlorothiazide; the one I got from my doctor didn't have the HCT. MEH! It'll be fine for me take it... and I suppose the upside is that I won't have to pee...
But seriously. Does a patient need to commit him/herself SO much to their own health and doctor's attention? Wow.
I understand that doctors need to spend as little time as possible with each patient to make it profitable to see patients with health insurance. The health care system in this country REALLY needs an overhaul - and such an overhaul would NOT make this country or our health care system socialist.
